FAQ's

 

 

Delivery

 

 

WITHIN AUSTRALIA - Free delivery within Australia normally takes 5-10 working days (subject to stock availability) and is by courier.  Please supply a street address and telephone contact details to assist with delivery.

 

 

OVERSEAS - A flat rate of AU$75 per quilt or underlay and AU$30 per pillow is charged for delivery by air mail to all overseas destinations.  Overseas deliveries normally take 5-20 working days (depending on destination).  

Please use the 'contact' button to email us BEFORE placing an order if you have any questions about delivery mode or charges.

 

 

Returns/Refunds

In the unlikely event of any product proving to be faulty on arrival, please email MiniJumbuk for a return authorisation and the item will be collected and replaced free of charge.

If you decide for any other reason that you do not want to keep your MiniJumbuk online purchase, it may be returned to our Naracoorte address at your expense, within 21 days of purchase for a refund (less a handling fee of $10), providing that the product has not been used and remains in its original packaging.  Warranty only applicable within Australia due to freight costs, however please contact us by email if you have any queries about your product when purchasing from overseas.

 

The wool used in MiniJumbuk products has been carefully chosen and treated to reduce flattening and felting. Our unique wash&LOFT process maintains the loft and life better than other products that don't have this treatment. In the case of MiniJumbuk pillows, the standard wool blend pillow filling is a special mix of wool and polyester used to increase loft and springiness. MiniJumbuk also produce pillows with a latex core for those who prefer a pillow that continually returns to its original shape.

All products flatten to some degree, but MiniJumbuk have taken great care to minimise this problem with our wash&LOFT process and special blend of wools.

MiniJumbuk use minimal treatments to improve the cleanliness and loft of our products and to make them healthier.

The following treatments are applied:

• Scouring - The wool off the sheep's back is thoroughly washed in detergent to remove dirt and vegetable matter.
• Ultra-Fresh - This process provides lasting freshness and effective control against dust mites.
• wash&LOFT - This is a conditioning treatment to improve loft and cleaning.

Ultra-Fresh is an intensive anti-microbial and anti-bacterial treatment of the raw fibres that provides lasting resistance to the growth of mould, mildew and fungi. It is not removed by washing or dry cleaning. Many household allergies are caused by the common dust mite which breeds readily in untreated materials. Dust mites feed exclusively on discarded human skin cells, which need to be decomposing for the mites to consume them. Deterring the growth of mould and mildew prevents dust mites from being able to survive, breed and colonise your bedding.

The Ultra-Fresh family of anti-microbials has 40 years of research and development behind it, and has been extensively tested and approved. It has been used world-wide with exemplary success, in products as varied as toothpaste, paint and clothing.

The term wash&LOFT incorporates several processes, both in treatment of the wool and the way in which it is blended and carded. MiniJumbuk's wash&LOFT wool incorporates MycraLoft technology, a conditioning process which enables the wool to be washed.

The best way to explain how it does this is to understand the nature of wool fibres. Wool fibres are like individual human hairs. The shaft of each strand is covered with overlapping scales which can lock into each other causing tangles (or in the case of wool, felting and shrinkage when it is washed). The MycraLoft treatment is like applying conditioner to your hair, making it smoother and less likely to tangle when you wash it. By smoothing the scales on their surface, the wool fibres can slide easily over each other and can be washed without felting and shrinkage.

MiniJumbuk products that feature our exclusive wash&LOFT wool blend, are fully machine washable and can be tumble dried on a low setting - check your product's care label to ensure correct cleaning and treatment. 

MiniJumbuk's 'Dry Clean Only' quilt and underlay cleaning intructions are clearly stated on the packaging and the care label on the product, for your Dry Cleaner to refer to.

Regular airing, avoiding excess heat and agitation, and using an industry approved wool wash, will extend your product's life span.

Our wool blend pillows can be hand washed, given a short spin and allowed to dry naturally.

The latex cores of our pillows should be spot cleaned with a damp sponge and detergent.

MiniJumbuk pillows have been designed to resist staining under normal use and with regular laundering of your pillowcase. Our pillows are all easy to care for and will not stain any more than other pillows. Our standard wool-blend pillows can be hand washed and the latex core of our Essence pillows can be sponged clean. The covers of both the Essence Superior and Essence Standard pillows can be machine washed.