Quality Assurance & Guarantee Information
- How much wool is inside the quilts?
- Will my MiniJumbuk product shed wool fibres?
- Will the underlay move on the bed?
- Will the pillows go flat?
- So how long will my MiniJumbuk products last?
- What does the MiniJumbuk 5-year guarantee cover?
- Why are your products more expensive than others in the marketplace?
- So are your products good value for money?
How much wool is inside the quilts?
Will my MiniJumbuk product shed wool fibres?
Will the underlay move on the bed?
Most of MiniJumbuk's underlays feature a fully fitted elasticated skirt to hold the underlay firmly in place. Our other underlays have strong, good quality elastic straps designed to hold snugly around the mattress. Our quilting patterns and fabrics have also been designed specially to prevent "creeping" and minimise any movement.
Will the pillows go flat?
So how long will my MiniJumbuk products last?
MiniJumbuk products are an investment in a good night's sleep. Like all quality products, the better you look after them the longer they will last.
As a guideline, industry research has shown that most people consider renewing their quilt or underlay after 5-7 years and their pillows after a couple of years. However, we've had reports of people using our underlays and quilts up to 20 years after they have purchased them.
What does the MiniJumbuk 5-year guarantee cover?
MiniJumbuk offer a 5-year guarantee of the quality and workmanship of our quilts and underlays in our premium ranges.This covers any faults that might arise within five years from the date of purchase. In the event of any problem, provided the product has been used and cared for as per instructions, you should take your product back to the store and they will contact MiniJumbuk to review, repair or replace it for you.If the store (place of purchase) is no longer trading or not in the same location, you can contact us directly, with details of where and when the product was purchased.
Our guarantee does not cover misuse, staining, damange or incorrect cleaning after the product is purchased.
Why are your products more expensive than others in the marketplace?
QUALITY
MiniJumbuk stands for quality and guarantees that you are buying a better product with better design, the best filling and softer fabrics. More than a quarter of a century of research and development ensures that you are getting a technically superior product and this is backed by our 5-year guarantee.
SUPERIOR DESIGN
MiniJumbuk have pioneered innovation in the field of wool bedding with developments like our wash&LOFT wool. This process is exclusive to MiniJumbuk and in addition to making the products washable, it extends the life and performance of the product.
CONFIDENCE
All MiniJumbuk products are treated with Ultra-Fresh for lasting freshness and effective control against dust mites. This process has been independently tested and proven to be highly effective plus, it lasts the lifetime of the product.
PURE NEW WOOL INSIDE
Our fillings are made from our exclusive blend of pure new wools, treated to give you extra comfort and to extend the life of the product.
PROUDLY AUSTRALIAN
Our products are made right here in Australia, providing jobs for Australians. MiniJumbuk is still proudly, and wholly Australian owned.
So are your products good value for money?
MiniJumbuk products are an investment in a better night's sleep. They are high quality products made using the best materials and workmanship at realistic prices, rather than aiming to be the cheapest on the market. You spend over a third of your life in bed which equates to something like 22 years, so it's important that you are comfortable and assured of a good night's sleep.
We would rather apologise for the price, than to ever have to apologise for poor quality in any of our products. Customer reactions tell us again and again that the quality of our products is remembered long after the price is forgotten.
