Privacy and Security Policy

The Privacy Act National Privacy Principles imposes regulations for the collection, use and disclosure of personal information, plus other matters including data quality and security, openness, access and correction.

Southern Australia Wool Products Pty Ltd (MiniJumbuk) does not sell, trade or rent your personal information to others. We do, however use third parties to process our electronic direct mail distribution and this relationship is governed by confidentiality agreements.

No warranty is given that the information is free of infection by computer viruses or other contamination, nor that access to the website or any part of it will not suffer from interruption from time to time, without notice. All links to other websites included on this website are provided for convenience only and MiniJumbuk does not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information or services on any other website.

MiniJumbuk, as manager of this website, does not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information provided.

If you choose to email us or complete forms on the website your contact details and information that you provide will be data based. It is your right to ask for disclosure of any of your personal information that may be held and on request we will remove your details from our records. 

If you have any further enquires in regards to MiniJumbuk’s privacy policy you may contact our Privacy Officer by email info@minijumbuk.com.au, phone 08 8762 3677, fax 08 8762 3330.

For further information regarding compliance with the Act, visit the Privacy Commissioner's website at www.privacy.gov.au

Pricing and Tax Information. MiniJumbuk is based in Naracoorte, South Australia. All prices on this website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST). GST will not be charged on goods purchased for delivery outside of Australian territory. MiniJumbuk offers you the choice to shop in your preferred currency. Exchange rates are provided by European Central Bank www.ecb.europa.eu/home/. No matter what currency you choose to view pricing in, you will be charged in Australian Dollars. The Australian Dollar amount is visible on the product page and throughout each step of the checkout process.

Security with Credit Cards and payments – Southern Australia Wool Products Pty Ltd does not store or database any credit card details within the MiniJumbuk website databases. Pending payments are processed via eWay once authorised.

All payments are processed via a 128bit SSL connection to eWay - Australia's leading payment gateway. For further security information on eWay you can visit their website www.eway.com.au

We currently accept VISA, MASTERCARD and American Express transactions via our online store.

User generated content, such as product reviews will be moderated.  Our business and website have been built to be family friendly environments and commentary or content that we deem to be offensive, abusive, slanderous or defamatory will be removed from our site, or in the case of online reviews, not published.

MiniJumbuk’s Facebook Community Guidelines

Our community guidelines aim to ensure that our Facebook page is inclusive and inviting for everyone.

Comment moderation policy

Please be mindful of others. Comments will be removed if considered offensive, threatening or unlawful.

You may not submit content that: is threatening, abusive, defamatory, indecent, menacing, harassing, offensive, infringes any person's intellectual property rights, harasses anyone or is unlawful in any way.

Community standards

1. We welcome debate and dissent, but personal attacks (on authors, moderators, other users or any individual), trolling and abuse will not be tolerated.

2. We acknowledge criticism of MiniJumbuk products, services, policies and performance, but will not allow persistent misrepresentation of MiniJumbuk, our shareholders or our staff.

3. We will remove any content that may put us (or you) in legal jeopardy. This includes potentially defamatory comments, material or links posted in potential breach of copyright and includes offensive profile pictures that contain profanities or indecent imagery.

Employee participation

All MiniJumbuk employees participating in discussion on the MiniJumbuk Facebook page should be aware of MiniJumbuk’s Social Media Policy:

Customer support and care 

Our Facebook page (https://www.facebook.com/MiniJumbuk) is moderated from 8.30am to 5.00pm during week days. Just post on the wall and we'll respond as quickly as possible.

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