Warranty & Quality Assurance Information
What do I need to know about making a warranty claim?
All MiniJumbuk products are guaranteed to be free from defects in quality and workmanship for a period of either two, five or seven years from the date of purchase depending on the product.
In the unlikely event that your MiniJumbuk product requires returning to MiniJumbuk for repair, please ensure for health reasons that your product has been freshly laundered.
Under our warranty, MiniJumbuk will provide an exchange or repair under the following guidelines:
- If the product is faulty or has been wrongly described
Our warranties do not cover:
- Change of mind
- General wear and tear
- Incorrectly laundered items
- Items with any of our product tagging, sash or care instructions, removed
- Damage caused by misuse or neglect
For warranty claims, MiniJumbuk reserves the right to assess the condition and age of any item prior to offering an exchange or repair.
Proof of purchase must be provided,
To make a claim please contact MiniJumbuk: firstname.lastname@example.org or call 1800 088 834
What should I expect when making a warranty claim?
MiniJumbuk will arrange for a company representative to inspect the product or arrange for its return to the MiniJumbuk factory for assessment.
MiniJumbuk will cover the cost of returning the product to the MiniJumbuk factory.
For items to be returned to MiniJumbuk, please pack them in a box or a large bag, include a note with your name and reason for claim and attach a label with the following address:
MiniJumbuk, 61 Smith Street, Naracoorte, SA 5271.
We will organise for the item to be collected from you with our courier service.
Once the item has been inspected either by a representative or at our factory you will be advised of the outcome of our decision.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What does the MiniJumbuk 7-year guarantee cover?
Our seven year guarantee covers MiniJumbuk's Limestone Coast Range of quilts.
What does the MiniJumbuk 5-year guarantee cover?
Our five year guarantee covers all MiniJumbuk quilts, blankets and double-layer mattress toppers.
What does the MiniJumbuk 2-year guarantee cover?
Our two year guarantee covers all MiniJumbuk pillows and single-layer mattress toppers.